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CUSTOMER SUPPORT SPECIALIST

GENERAL JOB DESCRIPTION

We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Specialist in the promotional products industry. The ideal candidate will be responsible for managing customer requests, communicating effectively with clients, and processing sales orders efficiently. This role will play a crucial part in supporting our sales team and ensuring a seamless experience for our customers.

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PRIMARY DUTIES AND RESPONSIBILITIES

  • Customer Communication: Act as the primary point of contact for customer inquiries, requests, and concerns. Communicate promptly and professionally via phone, email, and other channels to provide accurate information and resolve issues effectively.

  • Sales Order Processing: Handle the end-to-end process of typing up and processing sales orders, ensuring accuracy and timely delivery. Collaborate with sales representatives to gather necessary information and update customers on order status.

  • Product Knowledge: Develop a strong understanding of our promotional products and services to assist customers in making informed decisions. Provide product recommendations, pricing details, and customization options as needed.

  • Support Sales Team: Assist the sales team with administrative tasks, such as preparing sales presentations, creating sales reports, and coordinating with other departments to fulfill customer requests.

  • Customer Relationship Management: Maintain and update customer records, preferences, and communication history in our CRM system. Follow up with customers to gather feedback, address any issues, and ensure satisfaction with our products and services.

  • Continuous Improvement: Identify opportunities for process improvement and customer service enhancements. Collaborate with cross-functional teams to implement best practices and streamline workflows.

 

QUALIFICATIONS FOR THE JOB

  • Education:

    • Associate degree in a related field or equivalent experience preferred.

  • Experience:

    • Previous experience in customer service/support or a related role

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KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

  • Excellent communication skills, both written and verbal, with a customer-centric approach.

  • Strong attention to detail and organizational skills to manage multiple tasks and prioritize effectively.

  • Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.

  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

  • A proactive attitude, problem-solving skills, and a willingness to learn and grow within the role.

  • Strong multi-tasker

  • Good judgment and decision-making ability

  • Ability to manage deadlines and work under pressure.

 

 

Monday – Friday | 8am – 5:00pm |$22 - $24 per hour

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