GENERAL JOB DESCRIPTION
 

The Customer Service Representative works directly with the purchasing, production, art, and warehouse teams on a daily basis to manage the customer base for the program. They are responsible for maintaining a consultative relationship with customers and providing administrative support internally. They will manage workflow within the team structure, taking direction from the Customer Service Manager.
 

PRIMARY DUTIES AND RESPONSIBILITIES
 

• Primary responsibility is to provide every customer with the best experience possible from the quoting stage to delivery of the order.

• Documents all communications and activities into a customer relationship management tool every day.

• Coordinates and communicates with all involved departments as orders move through the process.

• Processes sales orders and purchase orders.

• Creates quotes based on client needs.

• Manages inquiries via phone, email and chat.

• Acts as back up to other Customer Service Representatives as needed.

• Works with manager to organize and prioritize the workflow to meet customer goals and timelines.

• Communicates effectively to provide exceptional customer service to internal and external customers.

• Processes payments – both deposits and balances
   

SECONDARY DUTIES AND RESPONSIBILITIES 
 

• Assisting with special projects as needed. Including (but not limited to) process documentation, product management and other administrative tasks.

  

QUALIFICATIONS FOR THE JOB
 

Education:

• Associate degree (NOTE: A comparable combination of education/experience and/or training will be considered equivalent to the education listed.)

 

Experience: 

• 2-3 years sales/customer service experience

• Advanced knowledge of Excel, preferred. 

 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
 

• Strong CRM experience

• Strong Microsoft Office – Word, Excel, and PowerPoint.

• Exceptional written communication skills.

• Strong interpersonal skills

• Demonstrated ability to communicate effectively with internal and external customers.

• Strong organizational skills, detail oriented, exceptional time management skills

• Ability to work in a fast-paced deadline driven environment.

• Ability to multi-task and prioritize based on business needs.

• Swift and thoughtful problem solving

• Demonstrated record of success in delivering customer solutions based on identified needs.

• Ability to work effectively as part of a team

Monday – Friday | 8 am – 5 pm | $18 - $20 per hour